Refund policy

Returns

We accept returns on eligible items within 14 days of the delivery date.

To qualify for a return:

The item must be unused, unopened, and in its original condition.
All original packaging, tags, and accessories must be included.
Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Due to the collectible nature of our products, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect:

Opened trading card packs, booster boxes, tins, bundles,
Sealed booster packs or sleeved booster packs
Individual trading cards
Graded trading cards
Mystery boxes or mystery products
Digital products or gift cards
Clearance, sale, or final sale items
Any product showing signs of use, tampering, or damage after delivery

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your claim and, if approved, provide a replacement, store credit, or refund.

Return Process

Before sending any item back, contact our customer support team to receive return instructions.

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

Items returned without prior authorization may be refused.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return results from our mistake.

Exchanges

We only replace items if they are defective, damaged, or shipped incorrectly. Exchanges are subject to product availability.

Order Cancellations

Orders may be eligible for cancellation only before they have been processed or packaged. Once an order has shipped, it cannot be canceled and must follow our return policy if eligible.

Lost or Stolen Packages

TCG Forever is not responsible for packages marked as delivered by the shipping carrier. If your package is lost or stolen, please contact the shipping carrier first. We will gladly assist you in filing a claim when possible.

Fraud Prevention

To protect our customers and business, TCG Forever reserves the right to refuse returns or refunds in cases of suspected fraud, abuse of our return policy, product tampering, or chargeback abuse.